Freshservice Discovery Agent

Freshdesk ❘ Commercial ❘
Windows

Streamline Your IT Asset Management with Freshservice Discovery Agent

Pete Milner

01/13/2025

Freshservice Discovery Agent simplifies the process of discovering and managing IT assets, providing comprehensive visibility and control with a user-friendly interface.

The Freshservice Discovery Agent is a software tool developed by Freshdesk that helps organizations track and manage their IT assets. It is designed to automatically scan and discover all devices connected to an organization's network, including computers, servers, printers, routers, switches, and other network-enabled devices.

With this tool, organizations can get a comprehensive view of all their assets and ensure that they are properly managed and maintained. Freshservice Discovery Agent allows IT teams to quickly identify and resolve issues, track the status of devices, and manage software licenses and updates.

Using the Freshservice Discovery Agent is easy and straightforward. Once installed on a network, it scans for available devices and provides detailed information on each device’s hardware and software specifications. This information is then automatically added to the organization's asset management system, making it easier to track inventory and identify potential issues.

The Freshservice Discovery Agent also includes features that can help organizations save time and resources. For example, it can be set up to automatically discover new devices on the network, reduce manual data entry for IT teams, and provide real-time updates on the status of each device.

The Freshservice Discovery Agent is a powerful tool that can help organizations manage their IT assets more effectively. By providing real-time information on all devices connected to the network, it helps IT teams identify and resolve issues quickly and efficiently.

Overview

Freshservice Discovery Agent is a Commercial software in the category Business developed by Freshdesk.

The latest version of Freshservice Discovery Agent is currently unknown. It was initially added to our database on 09/06/2017.

Freshservice Discovery Agent runs on the following operating systems: Windows.

Freshservice Discovery Agent has not been rated by our users yet.

Pros

Easy to use and set up
Provides real-time visibility into the devices on your network
Helps in asset discovery and tracking
Automatically updates device information to maintain accuracy
Allows for remote troubleshooting and issue resolution

Cons

May require additional configuration in some network environments
May have limitations in supporting certain types of devices or network setups
Pricing may be higher compared to other similar products in the market

FAQ

What is Freshservice Discovery Agent?

Freshservice Discovery Agent is a software tool provided by Freshdesk that helps in automatically discovering and managing assets in an organization's network.

How does Freshservice Discovery Agent work?

Freshservice Discovery Agent functions by scanning the network range specified by the organization and identifying devices on that network. It then collects information about these devices, such as their operating system, installed software, and hardware details.

What are the benefits of using Freshservice Discovery Agent?

Some benefits of using Freshservice Discovery Agent include centralized asset management, enhanced IT asset visibility, improved accuracy in tracking hardware and software inventory, and automation of asset discovery processes.

Can Freshservice Discovery Agent be used for both Windows and Mac devices?

Yes, Freshservice Discovery Agent is compatible with both Windows and Mac devices, allowing organizations to discover assets across different operating systems.

Is Freshservice Discovery Agent capable of discovering virtual machines?

Yes, Freshservice Discovery Agent can identify and track virtual machines present in the network. It provides insights into virtualized hardware resources and virtualization platforms.

How frequently does the agent scan for new assets?

The scanning frequency of Freshservice Discovery Agent can be customized as per the organization's requirements. Users can set up regular scans at specific intervals to ensure up-to-date information about assets.

Can Freshservice Discovery Agent identify mobile devices connected to the network?

No, currently, Freshservice Discovery Agent does not discover or track mobile devices connected to the network. It primarily focuses on traditional IT assets like computers, servers, and network devices.

Does Freshservice Discovery Agent collect any sensitive or personal data?

Freshservice Discovery Agent only collects necessary information related to IT assets, such as hardware and software details. It does not capture or store any sensitive or personal data.

Can Freshservice Discovery Agent integrate with other IT management tools?

Yes, Freshservice Discovery Agent can integrate with other IT management tools and systems. It supports seamless data sharing and synchronization to enable the centralization of asset management workflows.

Is there any cost associated with Freshservice Discovery Agent?

The availability and cost of Freshservice Discovery Agent may vary based on the subscription plan and edition of Freshservice. It is recommended to consult the Freshdesk pricing page or contact their sales team for detailed information.

Pete Milner

I'm Pete, a software reviewer at UpdateStar with a passion for the ever-evolving world of technology. My background in engineering gives me a unique insight into the intricacies of software, allowing me to provide in-depth, knowledgeable reviews and analyses. Whether it's the newest software releases, tech innovations, or the latest trends, I'm here to break it all down for you. I work from UpdateStar’s Berlin main office.

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